Frequently Asked Questions

Here are the answers to our most common queries, to help you make your leased line decision

How can we help?

We’ve compiled a list of questions that we are frequently asked by our customers to help you decide whether a leased line is right for your business. Hopefully you will find what you are looking for. If not, please reach out to us on 01156978520

What is a leased line?

A dedicated internet line that is not shared with any other party, giving as close to direct internet access as is possible and supplying guaranteed symmetrical speeds (where download and upload are the same) at the point of use, at exactly the speed ordered. Get an in depth explanation on what a leased line is.

What is the difference between a leased line and Ethernet?

They are essentially the same. Dedicated business internet access via a superfast fibre Ethernet cable is also known as a Leased Line, Ethernet or Dedicated Internet Access.

What are the different types of leased lines?

  • Ethernet in the First Mile (EFM) - Where fibre Ethernet is not available or would be expensive to install, EFM provides an end-to- end solution using multiple copper wires to connect your premises directly to the Ethernet core network.

  • Generic Ethernet Access (GEA) or Ethernet over Fibre-to- the-Cabinet (EoFTTC) is a high-velocity hybrid solution where existing fibre or copper cables connect your business to the nearest street cabinet, and a dedicated Ethernet line carries data to the core network.

  • Leased Line /Fibre Ethernet - Our ultimate connectivity end-to- end fibre solution offers unparalleled levels of reliability and speed and can be implemented in most locations regardless of whether or not fibre is available.

  • Point-to- Point Leased Line - Point-to- point leased line solutions are perfect for connecting two or more offices in different locations, ensuring that your data is more secure and that your network performance is more reliable. Compare point to point leased line packages.

What bandwidth does my business need?

Determining how much bandwidth you need depends on factors such as the number of employees, as well as the internet operations your employees use. The following operations affect bandwidth: email, cloud services, online banking, VoIP, uploading and downloading files, web browsing, remote access, video conferencing.

A light user may need internet for basic email and web browsing. Moderate can be used for file downloads, streaming music/video, using the cloud, and VoIP. Strong delivers all of the above plus large file downloads and interactive web conferencing. Heavy covers the same as strong plus additional high bandwidth demand, heavy use of internet applications and multiple devices per user.

Why is a leased line more expensive than broadband?

A leased line is an unmatched, enterprise-grade solution delivered over an actual Ethernet fibre line direct into your premises, dedicated specifically for your use. Fibre broadband (and ADSL broadband) is a shared, consumer level service delivered over copper (contrary to the “fibre” name). Ethernet will give you guaranteed speeds, uptimes, latency and jitter, something which is not possible to do over traditional broadband.

I’m a long way from a cabinet/exchange – can you deliver a leased line to my

Yes, a leased line is a fibre line built and delivered to order – traditional telephony and cabinets are not used on a typical leased line install.

Why can’t you take over my existing leased line?

We will not directly take over an existing leased line order from another supplier. The reasons for this are primarily down to service guarantees and continuity; as the fibre has been in the ground, there is only one way to ensure the fibre is able to uphold its SLAs and that is by supplying a new connection. However, if there is existing fibre infrastructure, we can test the line and if they meet our standards, this can reduce the connection time to as little as six weeks.

Once the line is in, can I increase the speed?

Very easily. Simply contact your dedicated account manager to arrange the upgrade. This typically takes 20 working days to increase the bandwidth from the point of order. The only caveat to this is when you’re looking at going from a 100Mbps bearer to a 1Gbps bearer. The reason for this is that 100Mbps bearers can supply no further bandwidth. Whereas 1Gbps is a much thicker fibre line that can supply greater speeds.

I’ve had a quote for a leased line before and the supplier couldn’t deliver the
line. Will it be different this time?

Not all suppliers have the required infrastructure in every area, but as we aggregate all UK suppliers, we will look at all the suppliers available in your area or will bring your site On-Net, to find you the best balance in terms of service costs and delivery times. Compare deals from the leading leased line providers.

How will a leased line save my organisation money?

A leased line provides guaranteed speeds and service levels as well as vastly improved fix times if anything was to go wrong. This enables businesses to embrace technology and get the most out of bandwidth-hungry real-time applications.

A leased line will reduce your hardware and engineering maintenance costs, and your business will be running over a highly-stable, highly-resilient line. Eliminating contention problems and reducing downtime from days to as little as four hours boosts operational efficiencies and will more than make up for any investments put into a leased line service.

The options are endless with a leased line; you can run your telephony over it, move to a cloud-based CRM and operate any number of hosted services, applications and platforms giving your business the boost it needs to set itself apart from its competitors.

Who do I contract with?

Whilst we carry out comparisons of the market on your behalf to find you the best deal, we also act as your internet service provider (ISP) and supply fully dedicated project management to ensure that your leased line is delivered much faster than industry standard.

Why should I order from you? prides itself on delivering our lines within an average of seven weeks versus the industry average of ten weeks. We provide market-leading support and care throughout the sales and ordering process along with best-in- class post-sales support and pro-active account management so that you can rest assured you’re in the most capable hands at all times.

Haven’t found the question you were looking for?

If you have any pressing questions with regards to leased line connectivity that are not included within our list of FAQ’s, then please do not hesitate to contact a dedicated member of the team today.

To speak directly to one of our friendly and helpful advisors, call now on 01156978520.

Alternatively if you are unable to speak to us on the phone right now, you can also get in touch with us by completing our online contact form.


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Kerrie Moore